Peace of Mind Returns
We are confident that you will love your Urth & Sea piece, but we want to give you a peace of mind when shopping with us. Send the original, unused item back within 7 days from purchase using our prepaid return shipping labels or at your own cost for store credit, an exchange, or a full refund.
In the event of a return/exchange, the customer is responsible for all shipping costs associated with order.
$10 restocking fee + shipping cost will be deducted for returns sent back for a refund. Returns are typically processed within 5-7 business days.
If you wish to make a return, please email us at firstname.lastname@example.org with your order number, reason for the return, and whether you’d like a store credit, an exchange, or a full refund.
*We have the right to refuse a return that is not compliant with the Urth & Sea return policy.
Disclaimer: International orders are not eligible for returns or exchanges at this time.
We offer complimentary repairs for broken clasps or connector rings. We do not offer repairs for broken chain links, threads, and wires from natural wear and tear. Please contact us to see if your piece is eligiable for a repair prior to shipping it to us.
In the event of a repair, the customer is responsible for all shipping costs associated with the repair. Please note repairs take 7-10 business days to be completed and shipped.
For more information on how to properly care for your jewelry, please refer to our care guide.